Policies

Refund & Returns Policy

Effective date: October 8, 2026

Our products are research materials whose integrity depends on controlled storage, so the following policy applies to every order placed on www.encorebiolabs.com.

1. Damaged, incorrect, or missing items

If an order arrives damaged, contains the wrong product, or is incomplete, contact support@encorebiolabs.com within 7 calendar days of delivery with your order reference and photos of the package and product. Once verified, we will, at your choice, ship a replacement at no cost or issue a full refund including the original shipping charge.

2. Unopened products

Unopened products in their original sealed packaging may be returned within 14 calendar days of delivery. Request a return authorization at support@encorebiolabs.com before sending anything. After the return is received and inspected, we refund the product price to the original payment method. Return shipping is paid by the customer unless the return is due to our error.

3. Non-returnable items

For safety and quality reasons we cannot accept products whose seal has been broken or that show signs of improper storage.

4. Cancellation

You may cancel free of charge before the order ships by writing to support@encorebiolabs.com. If we cancel an order, for example because eligibility could not be confirmed, we refund the full amount.

5. Refund timing

Approved refunds are issued within 5 business days to the original payment method. Your card issuer may take an additional 5–10 business days to post the credit.

6. Contact us first

If there is any problem with an order, please contact support@encorebiolabs.com before disputing a charge. We respond within 1 business day.